1. Purpose of Plan. The purpose of the Emergency Response Plan is to provide guidelines and procedures which will permit the coordination and control of response to any emergency or disaster involving the Community College of Philadelphia at any of its locations and provide for an orderly and expeditious return to normal institutional operations. This plan deals with all categories of emergencies which cause a temporary disruption in the College’s normal operations. Emergencies can range from temporary closing due to routine problems such as heavy snowstorms and power failures to complex, difficult-to-handle problems such as major building fires and hostage-taking situations.

2. Plan Development. The plan was prepared by the College-wide Safety Committee under the leadership of the Vice President for Finance and Planning. The Safety Committee has identified the potential emergencies that are addressed in this plan. The plan is a proposed response to events that threaten the safety and/or well being of the College community, facilities and property. The plan has been reviewed and approved by the President and the President's Cabinet.

3. Participants in Emergency Management. Ultimately the successful resolution of an emergency requires the full cooperation of all faculty, staff and students. The purpose of this written plan is to help ensure that all campus constituents are aware of their responsibilities and required actions in a campus emergency. Several individuals and groups play a critical leadership role in managing an emergency. These individual/group duties are briefly described below with more detail provided throughout the plan.

President Determines the College’s emergency status, based upon the advice of the Cabinet and the Emergency Response Management Team and, where appropriate, the College’s Board of Trustees and local and/or state governmental/public safety officials.

President’s Cabinet Confers with the President to describe the impact of emergency events on College operations and advises on all aspects of required steps to resolve emergencies.

Emergency Response A group of College employees who actively

Management Team (ERMT) manages all aspects of a campus emergency from point of declaration through to the point that normal operations have resumed.

Vice President for Coordinates all internal and external

Communications and communication to ensure that timely,

Government Relations accurate information on the College’s status is delivered to all constituents. Serves as, or designates, College spokesperson in all emergencies.

Vice President for Planning Serves as liaison between the President and

and Finance Cabinet and ERMT to help ensure full understanding of status of emergency and desired institutional responses.

Essential Employees Employees whose continuing presence on campus during an emergency is required (if possible) until designated assignments associated with an emergency are accomplished.

4. Plan Update. At the advice of the Safety Committee, this plan is updated on a regular basis. To assist in identifying appropriate changes, the Safety Committee regularly critiques institutional emergency responses at its monthly meetings. The Safety Committee also reviews emergencies and responses to them in other campus and organizational settings to identify best practices and mistakes to avoid.

B. Coordination of Response

1. Emergency Response Management Center

The Facilities Management Office (MG-17), located in the ground floor of the Mint Building, has been designated as the Emergency Response Management Center in an emergency situation. This is the site from which the ERMT will manage campus emergencies. In the event that this Center is not accessible because of the nature of the emergency, the Engineering Office (BB-2), located in the 2nd sub-basement of the Bonnell Building, will serve as the alternative Emergency Response Management Center. In the remote circumstance that access to the College’s main campus facilities is not possible due to the nature of the emergency, the Emergency Response Management Center will be housed at the College’s Northwest Regional Center located at 1300 Godfrey Avenue. The Regional Center Administrative Office (NW1-15) will serve as the Emergency Response Management Center.

2. Role of the President and President’s Cabinet

Except in cases where an immediate evacuation of the Mint Building is required, when notified of an emergency, the President and his/her Cabinet or his/her designees will assemble in the President’s Office, M2-2. If the Mint Building cannot be occupied, the Cabinet will meet in the first floor Winnet Building Conference Room (S1-11). (If the emergency occurs outside of normal working hours, Cabinet members will confer by phone.) The President and Cabinet will review the College’s emergency status and provide direction, as appropriate, to the ERMT. Cabinet members will coordinate the orderly and safe management of their respective organization units during the period of the emergency and ensure that communication chains about the emergency are established and maintained within their areas of responsibility. The President and Cabinet will determine the content and forms of communication that will be used with students, staff, the press and general public. Following an emergency, the President and Cabinet will determine when and under what procedures/conditions the College can resume operations.

3. Role of Emergency Response Management Team (ERMT)

a. Team Composition – The ERMT is composed of a broad cross-section of College employees with the technical and organizational skills needed to manage the range of emergencies addressed in this plan. The team is comprised of key administrators representing major functional areas of the College. Individuals on the team must have both the capability and the authority to make quick decisions during the course of an emergency and in the recovery period thereafter. To provide for vacation and other times off campus, alternative team members will be identified to perform the functions of team members that are unable to participate during a particular emergency. The ERMT consists of the following individuals: Chair of the Safety Committee, Manager of College Security, Dean of Student Life, Assistant to the Vice President for Academic Affairs, Director of Communications, Director of Facilities Planning and Construction Management, Director of Facilities Operations, Manager of Technical Services (Facilities), Director of Counseling, Human Resources Officer, Health and Wellness Center Nurse, Director of Student Activities, Three Regional Center Site Administrators, and Risk Manager. The ERMT will be chaired by _______________________.

b. ERMT Responsibilities – Following the protocols outlined for each of the specific emergency categories, the ERMT will manage and coordinate the institutional response to an emergency from the point of declaration through to the recovery phase and reinstitution of institutional operations. The ERMT will be responsible for specifically implementing the directives that are developed by the Cabinet, as well as ensuring that emergencies requiring instant responses are handled as effectively and completely as possible following the procedures which have been developed for each category of emergency.

4. Role of Essential Employees

Unless prevented from doing so because of physical safety issues during an emergency, employees identified as essential will remain on campus to complete specifically assigned tasks. Examples of these tasks will include: assisting in the orderly and complete evacuation of buildings if necessary; ensuring that all key building systems are shut down and secured as appropriate; ensuring that key time-sensitive processes are completed (e.g., institutional mailings, campus payroll and cash management); ensuring that campus communication systems and procedures are fully operational and all required communications with constituencies have been put in place; and ensuring that visitors and outside groups using the College facilities have the necessary information they need to fully respond to the implications of the emergency situation. Essential employees will have a designated member of the Emergency Response Management Team who will communicate with them to ensure that they are aware of the emergency circumstances and the nature of the response that is required.

Essential employees will be identified from the following list:

All Members of the Safety Committee

All Members of Facilities Management

All Contracted Security Staff

All Administrators Grade VI or Higher

Individuals from the following departments:

Allied Health

Audio-Visual Services

Biology

Cashier’s Office

Chemistry

Communications

Duplicating Center

Health and Wellness Center

Human Resources

Information Systems

Mailroom

Payroll

Purchasing and Services

Regional Center Administration

Registrar

Special Events and Community Relations

Student Academic Computing

Student Activities

Telecommunications

Conflict Resolution Committee

Bilingual Employees

To try to ensure appropriate staffing during emergencies at all times and locations, where possible, representatives from each of the Regional Centers and extended day and weekend employees will be identified as essential.

5. General Guidelines for Faculty and Staff in an Emergency Situation

While the specifics of an emergency will determine the amount of time an individual has to respond, the following are general considerations which all faculty and staff should keep in mind during an emergency situation:

a. Evacuations of buildings or work areas always create opportunities for petty theft to occur. It is essential that personal items of significant value, such as handbags and laptop computers, be locked away or taken with you in the process of evacuating a building or area of the College. Office doors and file cabinets should be locked as you exit an area in the same manner that you would when leaving at the end of a workday.

b. If a building or area evacuation is ordered, no assumption should be made as to how soon you should come back into your work area or office. Therefore, coats and other items that may be required either for protection from inclement weather or to assist individuals to return to their homes should be taken with them at the time of the evacuation.

c. A College closing is not the same as an evacuation. If a College closing is declared, this means that the College will suspend operations at a scheduled point in time. This will normally occur at the end of a regularly scheduled class period. In a closing situation, faculty and staff should assist students from the building at the scheduled time and ensure that all normal closing functions are accomplished. Individuals who have been designated as “essential” will be asked to stay as long as required to complete the assigned task associated with an orderly closing. In an evacuation, an immediate exit from an area of the College, a building or potentially the entire campus may be required. Evacuations are rare events and occur most typically in the circumstance of a fire or bomb threat situation. While an evacuation order requires a timely exit from the area, it is still important, if possible, to secure personal property, lock offices and take any other measures that are possible in quick order to ensure the safety of personal and College property. If an evacuation of an area is ordered, it is essential that all employees, students and staff participate in evacuation. Critical minutes and essential security resources can be wasted if there is not complete cooperation with the evacuation process.

d. All faculty and staff should view themselves as assisting agents in an emergency circumstance. All faculty and staff should be familiar with the required emergency procedures and coach students and visitors through the required steps necessary to ensure the safety of property and people during the emergency.

e. During an emergency, the College’s Security staff and the ERMT are empowered to take immediate action to ensure the safety of all students, staff and visitors. It is essential that you follow the directions issued by the Security and the ERMT staff, and not countermand their orders or fail to follow the requested actions which they make. It is particularly important in an evacuation situation that students, faculty and staff not attempt to reenter an area which has been evacuated until an all-clear signal has been provided. Keep in mind that an evacuation may only involve one floor or one building and not the entire site.

f. It is essential that fire and safety hazards not be created during the course of a College closing or evacuation situation. In each work or instructional area, clear responsibilities must be established to power down equipment, turn off all heating devices in laboratories and offices, and shut down all devices involving gas or other potentially hazardous emissions.

g. In the process of evacuating an office, files that are open on computer systems should be saved and office systems powered down if time permits. Many emergencies are accompanied by a temporary loss of power, which means that electronic files can be lost if not saved at the onset of an emergency.

C. Emergency Communications

1. Notification of an Emergency

a. All emergencies, including medical, should be reported to the Security Office (M1-23), or by phoning Extension 5555 or Extension 8111. From an outside phone, the number (215) 751-8111 should be used. The Security Office will encourage the person reporting to give as much detail as possible about the nature of the emergency as well as information on how the individual may be contacted again.

b. The Security Office will maintain an up-to-date Emergency Situation Contact list at all times. The list is used to ensure that the President, Cabinet members and the ERMT are notified as quickly as possible when emergencies occur. The Emergency Situation Contact list also designates additional individuals who must be contacted immediately in specific emergencies, e.g., Information Systems staff when there is a power failure.

c. The Security Office will proceed through the Emergency Situation Contact list until required contacts are made, then follow the directions of the contact in initiating the security response to the incident.

d. Once the Security Office has initiated contact with a representative from President’s Cabinet and the ERMT, it is their responsibility to ensure that all concerned Emergency Team and Cabinet members are notified as quickly as possible. Phone trees should be in place in each administrative area to ensure that all key staff members are aware of emergency circumstances on a timely basis.

2. Communications About Emergencies

a. An emergency situation often makes it difficult to maintain normal lines of communication. Persistent inquiries from the press and calls from worried relatives about the status of students and staff may be frustrating as they may be taking place in the middle of a rapidly evolving situation. The College must balance the legitimate rights of these groups to be informed with the need to focus its energies on the resolution of the emergency and the protection of the rights of the students, faculty and staff of the College.

b. The experience of other organizations facing such crises has demonstrated a clear need to be proactive in providing prompt and accurate information to these groups. It is the policy of Community College of Philadelphia to release information in a timely manner and to cooperate fully with requests for information in emergency situations, and to keep all internal constituencies informed. This policy will be carried out within the boundaries dictated by the nature of the emergency and the needs of law enforcement, fire-fighting and medical assistance personnel and the protection of the College's property and interests.

c. All news releases, communications, interviews or other information about an emergency requested by or released to the news media must be cleared through the Office of the Vice President for Communications.

3. Communications to Employees and Students

Whenever possible, the College community will be informed of specific emergencies (including snow and inclement weather closings) by the following methods:

a. A message will be placed on the College's voice-mail system. To access the message from your home, employees should call (215) 751-8999. You will then be prompted to enter your voice-mail number and your voice-mail identification number.

b. An e-mail communication will be sent to each employee and student with a Community College of Philadelphia e-mail account.

c. A message will be placed on Cable Channel 53. This channel is only available to Philadelphia residents.

d. The College will provide closing information to radio and television stations. The KYW College weather closing numbers are 238 for day classes and 2238 for evening classes.

e. The establishment of phone chains within work groups is encouraged to facilitate information sharing during an emergency situation.

4. Off-Hour Emergencies

a. In the event of an emergency occurring after normal operating hours, the senior College’s Security Officer will utilize the emergency situation contact list to ensure that the nature of the emergency is communicated to key staff that can immediately react.

b. Once contact has been made, that person shall assume the responsibility of contacting members of the ERMT and President/Cabinet as required by the nature of the emergency.

c. The ERMT and Cabinet will manage the emergency by phone contact until it is possible to establish an on-site presence.

PART II

PROCEDURES FOR SPECIFIC EMERGENCIES

A. CAMPUS FIRE EMERGENCY

Reporting a Fire Emergency

1. Pull the fire alarm box most available to you.

a. This will cause a continuous ringing of the building’s fire bells and lights, and evacuation of the building will begin.

b. A security officer will be dispatched to the alarm box to evaluate the situation.

c. If an emergency is confirmed, the ringing of the fire bells and lights will continue. If a false alarm, the ringing will stop and the evacuation will be discontinued.

2. If possible, notify the Security Office. Use Extension 5555 or Extension 8111 (On Campus). From an outside phone, use (215) 751-8111.

Give your name, location of the fire, the size of the fire and any other conditions (e.g., injuries).

Please Note: The Security Office will notify the City Fire Department. This will ensure that City Fire and Police officials know the exact location and nature of the emergency.

Responsibilities of Faculty, Staff and Students

1. Emergency evacuation procedures are posted throughout the College. (See Appendix A.)

2. At the sound of an alarm, all faculty, students, staff and visitors must begin evacuation procedures. Members of the ERMT and other essential individuals will

assist to ensure an orderly evacuation under the leadership of Campus Security. Wherever possible, office doors should be locked and personal property such as handbags taken with you. Unfortunately, theft of personal property is a common problem in a building evacuation in any commercial or educational setting.

3. It is the responsibility of all staff to ensure that disabled individuals are assisted to safely exit the building in a fire emergency. Individuals with physical impairments should be escorted to the landing of the nearest fire tower and instructed to remain inside the tower. Note the fire tower number and landing floor and report it to Campus Security as quickly as possible. As a routine part of any fire emergency, Campus Security will repeatedly check all fire towers to ensure that all individuals have safely evacuated the building.

4. Do not attempt to return to the building until a clear-to-return signal or an advisory has been given by Campus Security or an ERMT member.

B. CHEMICAL SPILLS, RELEASES AND HAZARDOUS MATERIALS INCIDENTS

In the event there is a chemical spill, release or incident involving a hazardous material which requires a response beyond normal laboratory safe practices and procedures, the following steps should be taken in order for the College to have a coordinated effort to control the event and bring it to a successful conclusion.

1. The staff or faculty member in charge will evacuate the immediate area of all non-essential staff and students.

2. Staff or faculty who will remain in the area or adjacent to it will put on any necessary Personal Protective Equipment.

3. Close all doors leading into the area so as to isolate the area from adjacent labs and prep rooms. Leave all fume hood ventilation running or start ventilation if not on at this point.

4. If possible, determine the material involved in the event.

5. Call Security at Extension 5555 or (215) 751-8111 if calling from a cell phone.

a. The Security Office will call Facilities Management or Engineering directly to report the incident.

b. General ventilation fans serving the area of the incident will be shut down in order to minimize migration of any fumes into other labs, rooms and areas being served by the HVAC system.

c. As outlined in Section I.C – Emergency Communications, Security will ensure that the ERMT and the Cabinet are informed about the emergency.

6. As the Security Office is continuously staffed and has normal and emergency communication capability outside of the College, they will place a notification call to the City Emergency Services line (911). The Security Officer in charge will detail the nature of the event and request a response from the Hazardous Materials Unit of the Philadelphia Fire Department.

7. Security will then dispatch guards to the event area for containment and control and await arrival of response units.

8. If an evacuation of the building is called for by the ERMT or local authorities, the Security Office shall activate the evacuation alarms for the building.

9. The ERMT shall arrange for any ancillary services required to mitigate the impact of the emergency, dispose of any hazardous materials and clean up and prepare the area for re-use.

C. SUSPECTED ANTHRAX-CONTAMINATED MAIL OR PACKAGE

In the event or receipt of a letter or package that is suspected to be contaminated with anthrax, follow the procedures listed below:

1. Do not handle the mail piece or package suspected of contamination.

2. Notify your supervisor and Security (Extension 5555), who will immediately contact the Inspection Service, local police, safety office or designated person and inform the ERMT. The ERMT will assist to ensure the following steps are completed.

3. Make sure that damaged or suspicious packages are isolated and the immediate area cordoned off.

4. Ensure that all persons who have touched the mail piece wash their hands with soap and water.

5. The City of Philadelphia Inspection Service will collect the suspicious item, assess the threat situation and coordinate with the FBI to determine the appropriate investigation steps.

6. Designated City officials will notify local, county, and State health departments and will notify the State Emergency Manager.

7. List all persons who have touched the letter and/or envelope. Include contact information. Provide the list to the Inspection Service.

8. Place all items worn when in contact with the suspected mail piece in plastic bags and keep them wherever you change your clothes and have them available for law enforcement agents.

9. As soon as practical, shower with soap and water.

10. If prescribed medication by medical personnel, take it until otherwise instructed or it runs out.

11. Contact the Center for Disease Control Emergency Response at (770) 488-7100 for answers to any questions you may have about the exposure or treatment cycle.

D. DISASTERS

1. Disasters included in this section are both natural and man-made.

2. Examples of natural disasters are: hurricanes, tornadoes, and floods. Natural disasters occur infrequently in Philadelphia.

3. Examples of man-made disasters are: radiation leaks, hazardous chemical spills, and water main ruptures.

4. Notification of a disaster event can come from many sources, for example:

a. Public Communications Media

b. Federal Environmental Protection Agency (EPA)

a. Pennsylvania Department of Environmental Resources (PaDER)

b. City of Philadelphia - Office of Emergency Management

c. National Weather Service

f. Individuals

5. Anyone who discovers a disaster is underway or receives information indicating a disaster has occurred or is imminent, should notify the Security Office at (215) 751-8111. This office is staffed on a twenty-four hour basis and will assume the responsibility of notifying the President/Cabinet and the ERMT.

6. Once notified, the ERMT will gather information as to the nature of the emergency; or, if necessary, communicate by phone the possible impact on College operations and any other implications.

7. The ERMT shall then arrive at a consensus for a recommended response to the situation. This recommendation shall be passed to the President and President's Cabinet for advice and consent. If an evacuation or closing is ordered, the communication approaches outlined in pages 8-9 will be followed.

8. Notifications during off-hours shall follow the procedures for Off-Hour Emergencies. (See pages 8-9.)

E. BOMB THREATS

1. Anyone receiving a bomb threat should obtain as much information as possible from the caller. A bomb threat checklist is provided at the front of the College phone directory for use when receiving such calls. (See Appendix B for sample.)

2. Once the conversation has ended, immediately notify the Security Office at Extension 5555 or 8111. From an outside line, dial (215) 751-8111.

3. The Security Office will notify the President and Chair of the ERMT who may assemble the committee. The Philadelphia Police Department will be contacted. Based upon facts associated with a bomb threat, the police may advise an immediate evacuation or a building inspection.

4. If it is decided that there is sufficient time, a search of the building will be initiated by the Security Department and Facilities Management Department personnel. Results of the search will be reported back to the ERMT.

5. If an explosive device or suspicious package is found, the police will be immediately contacted and the immediate area evacuated and cordoned off to await arrival of the Bomb Squad. A decision on the magnitude of the evacuation of the premises will be made after consultation with the President and the Cabinet, as appropriate.

F. CIVIL DISTURBANCES

If a disturbance is generated by an individual or a group against the College or another individual or a group (for example, a student fight in a lounge or dining area), the following steps should be taken:

1. Notify the closest Security Guard or call the Security Office on Extension 5555 or 8111. (Dial (215) 751-8111 from an outside phone.) When reporting, give as much detail as possible about the situation. If this is not possible solicit the help of another employee, faculty member, or student to assist in the notification of Security.

2. The Security Office will dispatch all available Security personnel via radio and have them report to the immediate area as appropriate.

3. If practical, maneuver the group and/or individual into an empty classroom or other vacant space, out of the corridor or open areas. Security who respond to an incident will both act to contain and control the incident and to limit student and staff access to the area of the incident until it is under control. Under the direction from Security, College faculty and staff should assist in crowd control and pursue other actions as directed to prevent the incident from growing in magnitude.

4. As soon as being informed of an incident, the Security Office will notify the President and Chair of the ERMT about the incident.

5. Upon direction of the President, the ERMT may be assembled and take directional control of the incident.

6. The ERMT will make an evaluation of the situation prior to any contact being made with the Philadelphia Police Department. The Security Supervisor will call the police when at least one of the following have occurred:

- injuries

- severe damage to property

- use of weapons

- failure to contain situation or to disperse a crowd

- when the incident involves non-students

Calling the Police should not be limited to the above-mentioned criteria. The security supervisor may use his/her judgment in other situations. Should this become necessary, a Security Guard will be dispatched to the appropriate entrance to receive and escort the police to the area of the disturbance.

7. The Security staff report should include the names of as many witnesses as possible. Faculty and staff should assist in this effort if asked.

8. The Security Office will notify the Vice President of Student Affairs so that a Response Team from the Conflict Resolution Committee may be assembled and sent to the area once the incident is under control.

9. The Conflict Resolution Committee Response Team will assist Security in diffusing the situation by speaking to the students involved. They will interview witnesses and elicit information to establish the cause of the incident. The Response Team will attempt to establish communication between the various factions or individuals involved in the incident. Their goals should be to get the students to understand why the incident happened and the dynamics that led to the incident.

10. At no time can any parties be detained against their will. Disciplinary action can take place independently of the action of the Response Team.

G. HOSTILE INTRUDERS AND HOSTAGE SITUATIONS⁽¹⁾

Hostile intruders are individuals who enter the campus to create an atmosphere of fear and danger to human life. Examples of potential hostile intrusion include: armed robberies, disgruntled employees or students, and estranged spouses.

Hostage taking involves scenarios in which individuals are held by force to create time for an event to occur. Causes of hostage taking can range from marital conflict to major crimes such as armed robbery.

Preparation for Potential Hostile Intruder and Hostage Situation – Security Management Staff

1. Ensure familiarization of security staff with the facility.

2. Have floor plans available that identify entrances, exits, stairways and common areas by names or numbers.

3. Have a coded communications system.

4. Ensure that all pertinent personnel are well trained in College policy and procedures.

5. Review proposed procedures with the Philadelphia police to identify appropriate changes and ensure local law enforcement’s familiarity with intended College procedures.

6. Conduct mock hostage taking situations. This will involve the Security Department, local police, other emergency response units and members of the College ERMT.

7. Provide “Basic Hostage Survival Training” for Security personnel and other essential personnel. The training will increase the chance of individual survival as well as a more positive outcome to the incident.

Responsibility of College Staff in a Hostage Taking Situation

1. Once you are aware of a hostile intruder or hostage situation, call Security immediately at the emergency number, Extension 5555 or (215) 751-8111 from an outside phone.

2. The Security Officer receiving the call will notify 911 and Security managers. The managers will contact members of the ERMT.

3. Security supervisors will organize the Security staff for pedestrian traffic control and to direct emergency personnel and vehicles responding to the incident.

4. The hostage takers or intruders will be located and isolated as quickly as possible.

5. Security staff, with assistance from the ERMT, will establish a protective perimeter around the incident and control traffic in and out of the area.

6. Security will use appropriate codes for communication and respond appropriately to coded messages. The purpose for the use of coded messages is to prevent the hostage takers from understanding security communications in the event they may overhear transmissions.

7. In the areas identified by witnesses and security as being occupied by the intruders, the students, faculty and staff should remain inside closed rooms such as classrooms, libraries, etc., until the all-clear signal is received. The doors to these rooms should be locked from inside and barricaded with furniture to keep out the intruder(s). Occupants should assume low positions, by sitting or lying on the floor away from doors to minimize the risk of being injured by gunfire or other type of missiles.

8. Upon arrival of the police, security will supply necessary information only to ensure the most rapid response possible. Security staff will standby to provide assistance to the police and other emergency personnel with requested information and support.

9. Through the ERMT, the President’s Cabinet will be kept apprised of the event status at all times.

10. College communications during and after the event will be handled as outlined in pages 7-8 under the control of the Office of Communications. In a hostage situation, it is essential that only the delegated spokesperson make any statements on behalf of the College.

Post-Event Following Activities

1. Security staff will submit the security incident report with supplemental pages. Recount the actual events of the incident while they are still fresh. Members of the ERMT who were actively involved will be asked to file written reports.

2. Conduct post debriefing sessions to:

· Identify deficiencies in procedures and equipment.

· Call attention to training needs.

· Reinforce appropriate behavior by Security staff and emergency response personnel. Acknowledge and praise successes in handling the incident.

· Provide for stress management with the opportunity for feedback, venting, and emotional release.

_________________________

1) This information was taken from a training film. Hostage Situations was produced by Professional Security Television Network (PSTN). The presenters were Dave Smith from Pro Force and Richard Abshire, former Dallas, Texas Police Chief.

H. MEDICAL EMERGENCY PROCEDURES

The following procedures are to be adhered to in the event of a Medical Emergency:

1. Notify the Security Office of the emergency, the location of the emergency and give an appraisal of the general conditions, so they may meet and direct any Emergency Rescue vehicles. The following phone numbers should be used: a) Extension 5555 (On Campus) or Extension 8111 (On Campus); and b) (215) 751-8111 (Off Campus from a public or private phone.)

2. The Security Office will dispatch a response and arrange for medical attention.

3. The medical attention shall include one and/or all of the following responses:

a. If the injury/illness is considered life threatening or severe, a 911 call will be made immediately.

b. If the injury/illness is non-life-threatening or not severe, the party will be transported to the Health and Wellness Center (Room M1-21). The nurse shall evaluate and recommend treatment or transport to medical facilities.

c. In the event that the nurse is unavailable or there are multiple medical emergencies, the Security Office shall call for immediate assistance from the Fire Department Rescue Squad by call 911.

d. Until such time as medical assistance can be brought on the scene, the Security Officers shall endeavor to use Good Samaritan practices, consistent with their level of training, and act in compliance with prevailing Policies and Procedures to assist the victims.

I. UTILITY INTERRUPTION EMERGENCIES

1. All utility interruptions (gas, water or electric) should be reported to Facilities Management Department at Extension 8190, Room # MG-17. If no answer or after hours, call Security at Extension 8111. (Use (215) 751-8111 from an outside phone.)

2. Once the nature and extent of the emergency has been established, information will be relayed to the Cabinet and President, concerning the nature of the emergency and the anticipated time of restoration of service, if known. They shall have the responsibility of disseminating this information within their organizational units. This information will come either directly from the Facilities Management Department or from the ERMT if it has been convened.

3. Under some circumstances, power interruptions may be anticipated. During the summer months, when demand for electricity is high, the College may employ 'load shedding' techniques to reduce the overall use of power. These practices may be used singly or in conjunction with voltage reduction measures (Brown Outs) employed by PECO Energy. If these measures are unsuccessful at balancing supply and demand on the power grid, it may lead to an Expected Interruption or Rolling Blackouts. Normally, the College will have advanced warning when this will occur.

4. In the event it becomes necessary to reduce electrical current supply due to PECO’s utility distribution problems, the following advance notice will be disseminated to all Division Deans and Department Heads.

a. Condition Amber (Curtailed Load)

Shut off all lights and laboratory equipment not essential for safe operations. Power down all equipment after each use and only turn on that which is needed to complete work. The cooling plant will be taken off-line; but staff will endeavor to maintain fan operation to provide ventilation air in the buildings. Escalators will be taken out of service.

b. Condition Red (Power Failure Imminent)

Shut off all but emergency lighting, extinguish all open flames. Take measures to protect equipment. Voltage may fluctuate. Remember, air operated controls and domestic water pressure may be affected. Elevators may be taken out of service.

c. Power Blackout

(1) Set all switches to "OFF" position.

(2) Report persons trapped in elevators to the Security Desk at the entrance to the building where you are located.

(3) Emergency Generators will come on-line to provide emergency lighting and essential services. If you are located in an area where there is no emergency lighting or it fails to come on, please move to a corridor or lounge located on an outside wall where there may be natural light from the windows. Wait in this area until you are given further instructions.

(4) If you must evacuate your area, safeguard your valuables and lock your desk.

When power is restored, laboratories, vertical transport systems and ventilation systems will be given priority as staff attempt to restore full service.

Not all offices will be lit when the emergency lighting is on. If you are in an interior office without direct access to a corridor where there will be light in an emergency, it is advisable to keep a small personal flashlight available to assist you in the remote chance of a blackout at night.

J. TELECOMMUNICATIONS SYSTEMS FAILURE

1. If there has been a general power failure in the College, the phone system will not function.

2. Subject to possible building interference at some locations, cell phones and two-way radio systems will continue to function.

3. In the event that the College telephone system fails, you should take the following actions:

a. Check other phones in and around your area; the problem may be local. If so, report the problem to the Telecommunications Office on Extension 8020.

b. If the problem is beyond your area, report it to the Security Desk located at the entrance to the building. The Security Guard will report the problem via the radio system.

c. The public coin phones located at the entrance lobby usually will continue to work.

The section below is currently under review.

4. In the event of a power failure, i.e., a loss of PECO supplied electricity beyond the confines of the College, certain telephones have power failure capabilities. Each of these phones will have power supplied by the Bell of PA central office. These phones will also be converted to a new (trunk) number, which is listed below.

Custodians of these telephones will be able to make internal and external calls. In all cases, the ten-digit telephone number must be dialed.

**NOTE: IF THESE TELEPHONE NUMBERS ARE DIALED WHEN THERE IS NO POWER FAILURE, THE CALL WILL GO DIRECTLY TO THE COLLEGE OPERATOR.

CUSTODIAN CONVERTED COLLEGE INFORMATION

NUMBER Extension Room #

President's Office 751-0195 8852 M2-2A

VP Finance and Planning 751-0185 6380 M2-3

VP Academic Affairs 751-0212 5036 M2-34B

VP Student Affairs 751-0194 5058 M2-37A

VP Institutional Advancement 751-0211 5030 M2-5B

Facilities Management 751-0193 8189 MG-17

Security 751-0189 5555 M1-23

Computer Center 751-0184 8072 B2-39B

Nurse 751-0186 8181 M1-21F

Operators Office 751-0188 8009 M1-5

5. In the event of complete failure of the phone system, the ERMT will use the radio system to apprise the President's Cabinet, Division Deans and Department Heads of the situation and coordinate a response to the situation.

K. SNOW AND ICE EMERGENCIES

1. During the winter months, inclement weather conditions are constantly monitored by the Facilities Management Department. The President and Cabinet are made aware of developing storm conditions so that timely decisions with respect to the College’s operating status can be made.

2. When winter storm warnings occur, the Utility and Grounds personnel are placed on standby for snow removal and/or ice control operations.

3. Unless there is a specific announcement to the contrary, the College will be open and faculty and staff are expected to report on their normal schedules.

4. If conditions warrant a delayed opening or closing of the College, the communication strategies detailed in Part I.C.3 (page 8) will be followed.

5. A weather-related closing is not an evacuation. A specific closing time will be set which is designed to minimize disruptions to the instructional process. Normal instructional and operational activities are expected to be maintained until the announced closing time. Essential employees and members of the ERMT will remain after the closing time until all essential functions have been accomplished.

6. Specific locations of snow and ice accumulations, creating serious pedestrian hazards, should be reported to the Facilities Management Department on Extension 8190.

7. If the storm should occur during the off-hours, the Director of Facilities Management and the Vice President for Planning and Finance will consult with the President and other members of the President's Cabinet. Should a decision be made to close or delay opening of the College, the campus community will be notified via the steps outlined in Part I.C.3, page 8.

PART III

PREPAREDNESS FOR EMERGENCIES

A. Drills, Preparedness Training, Security

1. Fire Drills are held monthly. This is done on a rotating-time-and-building basis. Daytime drills are designed to familiarize staff and students in each campus building or facility with evacuation routes and procedures to close down each building. Complete checks of fire detection and warning devices are held at night to verify the adequacy of the fire prevention equipment.

2. Security personnel are given training to ensure competent and complete responses to emergencies.

3. The ERMT will periodically call for a 'mock' emergency drill to test the efficacy of the response procedures outlined in this plan.

B. Plan Review

1. This plan will be reviewed with City Safety officials on a regular basis. This review will have two goals:

a. Ensure outside personnel are familiar with and endorse the College’s emergency procedures.

b. Identify additions or modifications that should be made.

2. The College’s Safety Committee and the ERMT will critique the Plan after every major emergency to validate the Plan’s continuing viability and completeness. Emergencies on other campuses which have apparent implications for the College’s readiness to handle a particular type of emergency will be fully analyzed.

PART IV

RECOVERY

1. Upon the declaration of the end of an emergency, the following steps should be taken:

a. The President and the ERMT will make themselves available throughout the duration of an emergency. As soon as possible, the implications of the emergency for future operations will be identified.

b. If College Operations have been hampered or suspended due by an emergency event, the ERMT shall deliberate and recommend a course of action designed to render the College and its facilities back to full service in the shortest time frame possible. The ERMT will arrange for the use of any temporary facilities and be responsible for disseminating periodic information updates to the College community.

c. Once personal safety issues are resolved, insurance documentation and data preservation will be given a high priority.

APPENDIX A

EMERGENCY EVACUATION PROCEDURE (SAMPLE)

Emergency Evacuation

Procedure

SAMPLE

At the sound of the evacuation alarm (a constant ringing of the bells and strobe lights), a faculty or staff member should take the following steps:

A. Assign two (2) individuals (faculty, staff or students) to accompany anyone who needs help due to a disability to the nearest fire tower landing. Upon entering the tower:

- One assistant will remain with the disabled individual.

- One assistant will note the landing location (this information and these instructions have been placed at the landing) and proceed down the tower, exiting the building.

- If officials are on-site, report the location needing assistance to them.

- If officials aren’t on-site, report to a Security Guard or Reception Desk the location needing assistance.

- Individuals with an impairment, but who are otherwise ambulatory, will wait at the landing and descend after the foot traffic clears.

B. (LABORATORIES) Extinguish any open flames and pull fume hoods down.

C. All other individuals shall collect their belongings and exit the building through the nearest fire tower.

D. Close and lock doors as you clear the area.

APPENDIX B

BOMB THREAT CHECKLIST AND INSTRUCTIONS

If YOU RECEIVE A BOMB THREAT:

1. Stay calm and TURN OFF ALL RADIOS.

2. Stay on the phone and be polite and patient.

3. Listen carefully and get as much of the following information you can:

a. Date ________ Time _______ am/pm e. What kind of bomb is it? ___________

b. When will the bomb go off? __________ am/pm f. What will cause it to explode? _______

c. Where is the bomb right now? Bldg. ____________ g. Did you place the bomb? ___________

d. What does the bomb look like? ________________________________________________________

h. Who are you? ___________________________________________

i. Where are you calling from? _____________________ j. What is your address? _____________

l. Caller’s statement: ___________________________________________________________________

m. Circle any that apply:

Caller Voice Speech Language Accent

male loud fast obscene local

female soft slow coarse regional

adult rough distinct normal foreign:

juvenile educated blurred educated ______________

high slurred

low stutter

Manner Background

calm deliberate factory party

angry hysterical traffic quiet

rational aggravated music voices

disturbed humorous other:

coherent incoherent ______________

n. Why are you doing this? __________________________________________________________

o. Other information: ______________________________________________________________

4. NOTIFY SECURITY AND YOUR SUPERVISOR

Your Name____________________________________ Phone _______________________

APPENDIX C

CHILD DEVELOPMENT CENTER

EMERGENCY PROCEDURES

Community College of Philadelphia Child Development Center

COLLEGE CLOSINGS, EVACUATIOIN PROCEDURES, AND REPORTING CENTER INCIDENTS

I. College Closings

At registration, the Center Director will give parents the College’s School Closing Snow Emergency numbers which are as follows: day classes 238 and evening classes 2238. The closing numbers are aired on KYW 1060 and on the College’s cable channel 53. In the event the College closes (i.e., snow emergency) the Center Director will be notified by the College Liaison, Office of the Vice President for Student Affairs. If the College closes prior to the start of the school day the College Liaison will telephone the Director at their place of residence. The Director will change the Center’s telephone message to inform parents that the Center is closed.

II. College Evacuations

A. Fire Evacuation/Drill

Announced College fire evacuations are scheduled once a month. The Bonnell Building and the Center will be scheduled at the same time for evacuation. The College Liaison, Office of the Vice President for Student Affairs will give the Center Director the Announced Fire Drill Schedule for each school year. Students and staff in the Center will evacuate to the Winnet Building courtyard. In inclement weather they will evacuate to the inside of the Winnet Building Lobby. The Center Director will wait for the appropriate response from security and/or the College Liaison before returning to the Center. The Center Director will have the option to have unannounced fire drills, coordinated with security, once a month.

B. Evacuation Procedures for Other Emergencies

In the event of an evacuation, the Center Director will be notified by the College Liaison, Office of the Vice President for Student Affairs. If the nature of the emergency warrants evacuation away from the College grounds, the Center’s students will be evacuated to the Masterman School at 1699 Spring Garden Street (northeast corner). If it is appropriate that students be evacuated to another area of the College, they will be evacuated in accordance with College policy to an adjacent building to be determined by the College Liaison and Security. The Center Director designates the route of evacuation. The Center may have the option of asking security to assist in escorting the children. The Center Director will wait for the appropriate response from security and/or the College Liaison before returning to the Center.

III. Reporting Incidents

In the event of an emergency at the Center, the Center Director will first notify security at extension 5555; then, in order, notify the Office of the Vice President for Student Affairs at extension 8160/8162, and the Philadelphia Ninth District Office located at 401 N. 21^st Street, telephone number 215.686.3090 or 215.686.3091. The Center Director will give pertinent information, and security will immediately advise according to the situation. Security will then notify the appropriate respondent.

Division of Student Affairs

February 2002

EMERGENCY\EMERGENCYRESPONSEPLAN.DOC

PART I – AN OVERVIEW OF HOW CAMPUS

EMERGENCIES ARE MANAGED................................................................. 1

4. Off-Hour Emergencies

Responsibilities of Faculty, Staff and Students

Emergency Evacuation

SAMPLE