The 2000-2004 Strategic Plan included a suggested set of procedural steps to undertake the assessment of organizational unit effectiveness. In 2004, the Middle States Commission on Higher Education encouraged the College to maintain regular mission-focused evaluations of the College’s non-instructional organizational units, which include both administrative and support services. The College then instituted an administrative audit process as a means of self-study to assist organizational units in becoming more effective and in ensuring that their mission, goals and objectives are appropriate and aligned with the College’s strategic priorities. Assessments include: achievement of organizational missions and goals; contributions to Strategic Plan objectives; analysis of critical issues facing the unit; impacts and outcomes; efficiency in resource usage; and the extent to which the unit has adopted best practices. Typically, the results of the administrative audit are reviewed by an external peer evaluator. The ultimate goal of the administrative audit process is to enhance quality, innovation, and effectiveness in the delivery of administrative and support services.